Hygiene guide

Two things are essential for a relaxed bathing experience: maximum comfort and reliable hygiene. Hygiene is particularly important if the washroom is used daily or by multiple people. Germs and dirt spread easily and settle quickly on bathroom surfaces. The right cleaning product is important for a clean bathroom – but modern technologies can prevent dirt and breeding grounds for bacteria from developing in the first place. Find cleaning tips for your bathroom here.

Refreshing, invigorating, pure

Since the beginning of time, crystal clear water has been the symbol of cleanliness and freshness. We use it in the bathroom every day for personal hygiene and grooming, from brushing our teeth to invigorating showers and hot, relaxing bubble baths. Cleanliness and hygiene are at the heart of Villeroy & Boch’s bathroom designs. This is why we offer high-quality, durable ceramics and bathroom fittings made from hygienic stainless steel for an all-round refreshing bathing experience. The new Villeroy & Boch shower toilets provide a fresh and clean feeling by cleansing gently with fresh water after using the toilet.

Hygiene topics at a glance

FAQs

Bathroom ceramics - ViFresh

Is the lock (lid) for the rim-block / toilet gel child-proof?

To remove the lid, it must be turned until a soft clicking sound is heard. This is difficult for small children to do.

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How can I tell if the rim-block / toilet gel needs to be replaced / refilled?

If you can no longer detect any fresh fragrance and the foaming effect in the toilet bowl disappears or is greatly reduced, you should replace the rim-block / refill the toilet gel.

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Can water escape if the lid is damaged or open?

The lid is made from hard-wearing plastic and therefore very robust. In normal use, the lid should not break. However, only flush the toilet if the ViFresh lid is closed as otherwise water could escape.

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Where I can see toilets with ViFresh technology?

Please ask your plumber or wholesaler.

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How intense is the cleaning effect / fragrance with ViFresh?

This will depend on your rim-block / toilet gel. ViFresh simply allows the easy and, most importantly, hygienic use of these products.

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What can I do if the holder / lid is broken?

The ViFresh adapter is very tough. However, in the unlikely event that something is not working correctly, we offer replacement parts. In such cases, please contact your plumber or wholesaler.

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How should I care for ViFresh?

Rinse the holder thoroughly under running water each time you refill toilet gel or replace a rim-block to guarantee lasting benefit. Use a mild soap solution to clean the toilet. Do not leave the toilet seat or hinges damp. Dry them with a soft cloth. Contact with toilet cleaners or chlorinated, abrasive or corrosive cleaning agents may lead to damage or surface rust on the seat/lid and hinges. You should therefore always keep the toilet seat and lid raised until the cleaning agent has been flushed away.

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How do I replace toilet gels and rim-blocks?

Simply turn the ViFresh lid to the left or right until you hear a soft clicking sound. Lift the lid and remove the holder. Clean it under running water to remove any residue. Refill the holder with a new rim-block / toilet gel. Then return the holder to the flushing pipe and close the lid. Make sure that the seals have been cleaned and are dry and positioned correctly.

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Which products can I use with ViFresh toilets?

You will find a wide selection of products in supermarkets, pharmacies or online. We recommend the use of standard toilet fragrance blocks no larger than the size of the ViFresh holder or standard gel cleaners.

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What must I bear in mind when replacing rim-blocks or toilet gels?

The process has been designed to be as intuitive as possible in order to eliminate virtually any risk of error. However, to ensure you can enjoy the benefits of the ViFresh toilet for as long as possible, we recommend that you rinse the holder under running water each time you replace a block or refill gel. When you replace the basket, please make sure that the seals are clean and in the correct position.

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Which toilets is ViFresh available for?

ViFresh is currently available for the Subway 2.0 DirectFlush and Vivia DirectFlush wall-mounted toilets with standard projection.

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Bathroom ceramics - CeramicPlus

How does CeramicPlus work?

Thanks to a special process, the surface of CeramicPlus is dirt-repellent, so that water and oily substances form droplets and run off the surface, conveying dirt and scale particles into the drain. If something should get stuck, then CeramicPlus is much easier to clean.

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What does the daily care of CeramicPlus look like?

Standard all-purpose cleaners and a sponge with a soft, non-scratching surface or a microfibre cloth are best for the regular care of CeramicPlus. Abrasive cleaners should not be used as they could impair the beading effect.

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How can you identify sanitary ceramics with CeramicPlus?

All CeramicPlus products have a "Cplus" stamp. On some products the lettering and stamp are combined: A capital C with the supplement "CeramicPlus Villeroy & Boch".

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Which cleaning agents can I use on CeramicPlus?

CeramicPlus is resistant to all standard cleaning agents. This also applies to products that contain acids, solvents and tensides. Exceptions are scouring powder and prolonged contact with alkaline products (pipe cleaner, mould remover).

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For which models and colours is CeramicPlus available?

CeramicPlus is available for our entire range of bathroom ceramics and ceramic sinks. The colours Starwhite, Beige, Manhattan and Edelweiss are only available in the CeramicPlus version. White and Pergamon are available both with and without CeramicPlus.

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Can cosmetics or hair colouring products damage CeramicPlus?

CeramicPlus is resistant to solvents (alcohol, acetone) and chemicals, which are typical ingredients in cosmetic products.

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Can I use disinfectants on CeramicPlus?

CeramicPlus is resistant to disinfectants. The manufacturers' instructions for these products must be observed. Exceptions are products with pH 12 and chlorous products, which can impair the effect of the CeramicPlus surface after prolonged contact.

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Does Villeroy & Boch provide a guarantee on its products?

Information on guarantee periods can be found here, the garantuee declaration can be found here.

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Does Villeroy & Boch also do customisations?

Villeroy & Boch offers a wide range of bathroom sinks in various sizes and colours.

Unfortunately customisations are not possible.

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Is there an availability warranty?

We give an availability warranty for all colours in the ceramic sink range at the time of purchase. The warranty is valid for 10 years from the date of purchase and is based on the ceramic models in the current range at the time when a further purchase is to be made.

Furthermore, we offer a 10-year availability warranty on some products in the O.novo and Omnia Architectura series. You will find further information here.

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Who do I contact in the event of a complaint?

If you have a complaint, please contact your specialist dealer. The wholesaler or your contractual partner will then notify the responsible staff member for the complaint to be processed. Your concern can thus be dealt with as quickly as possible.

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What is to be done in the event of minor damage?

Minor damage or chipped glazing on the ceramic surface can be touched up with a repair pen. To order, please contact info.b(at)villeroy-boch.de by e-mail.

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Can I buy V&B products online?

Our products are only available from specialist retailers. Find your nearest dealer here.

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Is there a factory outlet?

Tableware articles are sold at numerous factory outlets, including those in Mettlach and Zweibrücken.

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Is there a showroom?

There are showrooms at the information centres in Mettlach, Berlin and Lenzburg.

In addition, you can visit the ceramics museum at the headquarters in Mettlach. Furthermore, Villeroy & Boch AG is regularly represented at trade fairs such as the ISH.

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How do I find technical specifications and drawings?

You will find technical specifications and drawings on our homepage. When you have called up a product, product details and drawings are available under product information and downloads.

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Can plan my bathroom by myself?

Our Bathroom Planner provides you with a free tool for creating your own individual bathroom plan. You can then save your plan to call it up again or process it or send it directly to a dealer in your area.

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Can Villeroy & Boch plan my bathroom for me?

Our bathroom experts will gladly draw up an individual plan for your bathroom. You will find further information here.

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Where can I find prices for Villeroy & Boch products?

You can only obtain prices for our products from a specialist dealer. You can also request an offer for our sanitary ceramics and tiles here.

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What are the admission prices for the Discovery Centre?

Admission prices:

Discovery Centre (ceravision, tableware exhibition, ceramics museum with museum café) €3.50 per person. incl. food voucher for €1 in the museum café

Groups over 10 persons: €2.50 per person

Children/pupils up to 6 years: free / up to 18 years: €1

Family ticket: €6

Bathroom, kitchen, tiles and wellness Information Centre

Admission: Free of charge

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Is there a factory outlet for Villeroy & Boch sanitary ceramics?

No, there is only a factory outlet for the tableware sector.

Villeroy & Boch sanitary products cannot be obtained directly ex works. We only sell our sanitary products to sanitary ware wholesalers, who in turn only sell them to retailers. As our sanitary ware products are produced in accordance with the quality-assured standard DIN ISO 9001, only 1st class products are released for sale. This is why 2nd class Villeroy & Boch products are not available ex works or in the sanitary ware trade.

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Are there exclusive Villeroy & Boch showrooms?

Yes, at the Villeroy & Boch Information Centers:

  • D-12099 Berlin, Ordensmeisterstraße 13, Tel: +49 (0)30 / 7 57 97 80
  • D-66693 Mettlach, Alte Abtei, Tel: +49 (0)6864 / 81 29 75
  • CH-5600 Lenzburg, Marktmattenstrasse 23, Tel.: +41 (0) 62 886 38 60
  • F-75010 Paris, 94 Boulevard du Montparnasse, Tel: +33 / (0)1 56 54 10 00

In addition, there are partners that, in accordance with our House of Villeroy&Boch concept, show mainly Villeroy & Boch products in the appropriate lifestyle setting in their showrooms. You will find the nearest House of Villeroy & Boch showroom via our Adress Service.

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Who can help with discontinued series and colours?

Some specialist dealers have specialized in discontinued series and colours and still have some in stock. These dealers are:

Schmiedt GmbH, D-38112 Braunschweig:

Tel.: 0049 (0)531-21009-0, Fax: 0049 (0)531-2100921, E-mail: info(at)altfarben.de

Vertrieb Auslauf Keramik GmbH, D-44579 Castrop-Rauxel:

Tel.: 0049 (0)2305-79900, Fax: 0049 (0)2305-80800, E-mail: dagobert.volkmann(at)t-online.de

Bleckmann Sanitär Handels GmbH, D-31199 Diekholzen:

Tel.: 0049 (0)5121-263853, Fax: 0049 (0)5121-268115, E-mail: bleckmann-sanitaer-handel(at)web.de

Rauch GmbH, D-88299 Leutkirch:

Tel.: 0049 (0)7563-2536, Fax: 0049 (0)7563-2247, E-mail: rauchegon(at)gmx.de

Kusserow & Becker, Mr. Schröder jun., D-12057 Berlin: Tel. 0049 (0)30-684 40 32

Aquaduo GmbH, Mr. Andreas Meißner, D-31061 Alfeld (Leine):

Tel: 0049 (0)5181-827200, Fax: 0049 (0)5181--827153, E-mail: aquaduogmbh(at)aol.com

Kristmann company, D-76149 Karlsruhe: Tel.: 0049 (0)721-704960, Fax: 0049 (0)721 – 9703496

IS Handelsagentur, Irene Schmidt, D-87751 Heimertingen: Tel.: 0049 (0)8335-986990 ish-sani(at)gmx.de

Armin Zache GmbH & Co. KG, Mr Cliff Zache, D-42855 Remscheid:

Tel. 0049 (0)2191-882121, Fax: 0049 (0)2191-80156, E-mail: info(at)zache.com

Specifically for the “Colani&rdquo series, there also a dealer in Austria who you can contact:

Pichler company A - 9773 Irschen 101 Telephone 0043/4710-24160

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How do I find the nearest showroom?

We have compiled a list of all Villeroy & Boch showrooms for you on the Internet. You will find the nearest showroom at adresses.

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